Rental Manager: How to Reset/Force a Label

Situations you may need to "force" or reset a label:

• A customer forgot to list a book on a label they already generated. The label needs to be reset so a new one can be made.
• An item that is being returned isn't showing on the label section to be checked. The label for the item may need to be forced.*
• A customer sent in their books but realized they hadn't backed one of them. The label for this individual book needs to be reset.

* If forcing the item doesn't work send up an inquiry.

Step 1.) For an extension, go to Rental Manager and click on Manage Return Labels.

Step 2.) Enter in the LogPro number and hit submit:

Step 3.) If there are multiple books, please complete this process for only the ones that need to be reset/forced.

This will list all the items on the order and their current label status.

If no label is currently created for an item it will display "Force label option to appear in My Account" beside the box.

If a label was created for an item it will display "Reset" beside the box.

Check the box besides all items that need a label reset/forced. Then scroll to the bottom to click Update Selected Items.

The items should be available to select on the student label pages now.

Note: If you've reset a label and it doesn't show, try going through the process again and forcing it. If this doesn't work, escalate the issue.