Returned Rental On Campus, But It Isn't Showing Returned, What do I do? (Contested Rental)

If a customer contacts us and says that they returned their rental(s) to the school, please ask for the following information when sending an inquiry:

1. Did you get a receipt (if so, please provide a picture)?
2. When did you return it? (Estimated date)
3. Where did you return it? (e.g.: Was it Campus Store, Res Life, Library)
4. Who did you return it to?
5. Did you get cash back?

If the customer has a receipt and sends a picture, reach out via Side Conversations.  If everything looks good with the receipt, we can resolve the issue on the spot.

We need to know number 5 because sometimes they inadvertently sell rented items.  If they did sell the book(s) back to us, we need to recoup the money that they were paid.